Surface
battery won’t charge or Surface won’t run on battery
You may have a problem with your battery or with Windows
recognizing your battery if you experience the following issues:
·
Surface and Windows start but you’re
having trouble charging your Surface.
·
You receive a low-battery error.
·
Surface turns off when you unplug
it.
Surface Studio models don't have a battery. For more info,
see Troubleshoot power problems with
Surface Studio.
Use the following steps to help you identify the problem. If
you've gone through the troubleshooting steps and your Surface still won't
charge, contact us.
Check the connections
First, check for things that might prevent your Surface or
Windows from starting or the battery from charging. Make sure that the
connections are secure and that nothing is plugged in to the USB charging port
on the power supply. Here're some tips:
·
If your battery is completely
drained, a Surface Dock may not be able to fully charge your
device. Instead, use the power supply that shipped with the
device. After your device has charged with the power supply for five
minutes, again use the Surface Dock to continue charging.
·
If you see any damage to the
charging port, power connector, or power cord, contact us.
We strongly recommend that you use only the genuine
Microsoft or Microsoft-licensed power supply that came with your Surface or was
purchased separately to charge the battery. You can purchase Microsoft-licensed
power supplies from the Microsoft Store. Make
sure that the connections are secure and that nothing is plugged in to the USB
charging port on the power supply.
Important
NOTICE: Third-party
compatibility
Some third-party
accessories may be incompatible with your device or are potentially
counterfeit, so we strongly recommend that you purchase and use original
Microsoft or Microsoft-licensed devices or accessories only. Use of
incompatible or counterfeit accessories, batteries, and charging devices could
result in damage to your device and pose a possible risk of fire, explosion, or
battery failure leading to serious injuries, or other serious hazards. Damage
caused by use with products, not manufactured, licensed, or supplied by
Microsoft is not covered under the hardware warranty.
Check the power
connector light
The LED light should be on when your power connector is
plugged into your Surface.
When the light is
|
It means
|
Off
|
Make sure that the connector is
fully clicked into the device, and then try moving the power supply to
another wall outlet. If the LED light remains off, you may need to replace
your power supply. For more info, see What to do if your Surface power supply or charger
doesn’t work.
|
Blinking or flashing white
|
Remove the power connector from
your Surface and check for damage or debris that could cause a bad
connection. If the light continues to flash, you may need to replace the
power supply. For more info, see What to do if your Surface power supply or charger
doesn’t work.
|
Solid white
|
If the power connector light is on
but you still have the problem, go to the Check battery and icon status on your Surface section.
|
For Surface Book devices
If you’re having problems charging your Surface Book, make
sure the Clipboard is fully attached to the keyboard. The Detach key has a
flashing green light if the Clipboard and keyboard are not connected properly.
If it still won’t charge, remove the Clipboard and clean the connectors.
1.
Clean the pins on the connector with
a pencil eraser. Rub the eraser back and forth across the pins.
2.
Wet a cotton swab in rubbing
alcohol. Clean the pins on the long, narrow part of the charger that you plug
into your Surface. Rub the cotton swap back and forth across the pins. After
you are done cleaning the connector pins, make sure that the pins are dry, and
then reattach the Clipboard to the keyboard.
Shut down and charge
your Surface
Turn off your Surface and charge it for awhile. Here's
how:
1.
Make sure the power supply is
connected and the power connector light is on.
2.
Select the Start > Power > Shut
down.
3.
Let your Surface charge for at least
30 minutes.
4.
Press and release the power button
to turn your Surface on.
Install updates
Make sure that you have the latest updates installed on your
Surface. For more info on installing Windows updates, see Install Surface and Windows updates. Your
Surface may restart automatically to install certain updates. If you need to
restart your Surface, select Start > Power > Restart.
After your Surface restarts, keep checking for updates until
you see Your device is up to date. If the update failed, see Trouble installing Surface or Windows updates?
Force a shut down and restart
Try forcing a shut down and restart. To find out how,
see Force a shut down and restart your Surface.
For devices with USB-C
We always recommend that you use the Surface Connect charger
that came with your Surface for faster charging. If you use the USB-C
port to charge your Surface, keep these things in mind:
·
Surface devices will only charge
with USB 2.0 or 3.0 compliant chargers. Chargers that provide 5 volts, 1.5 amps,
or 7.5 watts can slowly charge your device and should be used only if
there aren't other options. Low voltage USB-A chargers with a USB-A to USB-C
cable won’t work at all.
·
If the battery is drained, and the
charger you’re using uses 60 watts or more, your Surface will instantly turn on
when you plug it in. If you’re using a charger that uses less than 60 watts,
your Surface must charge to 10% before it will turn on.
·
For Surface Book without the NVIDIA
GPU with the regular base, we recommend a charging power of 33 watts. For
Surface Book with the NVIDIA GPU, we recommend 93 watts.
·
For Surface Go, we recommend using a
charger that provides 15 watts or more. If you use a charger that
provides less than 12 watts, your battery might not charge if you’re doing
things on your Surface that use more power (for example, watching videos or
something similar). In this case, your battery level would go down.
·
Surface Studio 2 has a USB-C port,
but it doesn't have a battery and doesn't receive inbound power through USB-C.
You should use the power cord that came with your Surface Studio 2 for power.
·
If you experience charging issues
when using a USB-C port, see Fix USB-C problems.
Check the battery icon
status on your Surface
For info about charging and battery status, view the battery
icon at the right side of the taskbar. Look at or select the battery icon
to view your battery status in the desktop notification area, and then select
the section below that matches what you see on your screen.
